Returns & Refunds

A return or refund is accepted when all of the following apply:

• The item arrived damaged or defective.
• You report it to us within 3 days of delivery, with clear photos.
• The original packaging and box are intact and returned with the item.
• The item is unworn and in the condition it arrived in.

We do not accept returns for change of mind, wrong size ordered, or items where the original packaging has been discarded or damaged. Wear-and-tear from use is not covered.

To avoid sizing issues, message us on WhatsApp before you order and we will advise on fit. Where stock allows, we may offer a size exchange as a goodwill gesture — this is at our discretion and the pair must be unworn and boxed.

Message us on WhatsApp with your order number and photos of the item and packaging. We will confirm within 24 hours and arrange collection if the claim is approved.

Approved card refunds are issued to the original payment method within 7–14 working days. Cash-on-delivery orders are refunded by bank transfer once the item is back with us and checked.